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Help and FAQs

At RoseBrides.com we strive to provide a superior customer experience. Here you will find information about how our site works and how you can get the most from using it. If you do not find the answers here, please contact our support team at our contact page.

General Information »

The basics about RoseBrides.com – what we do, types of membership, notification settings, blocking members and other site features. Information about your safety, how to join, and take a break or delete your account.

Searching and Browsing »

Information about browsing and searching for members, including finding and tracking profiles, exploring various listings, managing “Saved Search” and hiding your profile.

My Photos »

Suggestions about how to choose the best photos, upload them to your profile and manage later, answers to technical and administrative questions about photos and requirements for photos that are posted on our site.

My Account »

Managing your account – confirmation email, information about username, password, email address, notification settings, Auto Sign-in, accessing and closing your account.

Contacting Members »

Usage of our site’s communication features according to whether you are a free or Premium member, instructions for managing and sending messages, dealing with offensive or suspicious messages and blocking members.

My Matches »

Managing your preferences for “My Matches,” information about “Reverse Matches,” “Mutual Matches” and other listings and how to initiate contact.

My Profile »

Tips about creating, viewing and editing your profile, increasing the number of members who contact you, changing visibility settings, and canceling or deactivating your account.

Your Safety »

Important information about how RoseBrides.com protects members’ safety, tips on how to avoid scammers and why you should be vigilant if someone asks you for money, reporting abuse and blocking members from contacting you.

Subscriptions & Billing »

Differences between a Free and Premium membership, payment options, information about canceling and renewing subscriptions and refunds.

Canceling Membership »

Difference between deactivating and deleting your account and how to cancel your subscription.

Guidelines and Rules »

Guidelines on username, profile, photos, conduct to help preserve the integrity of our site and our requirements for accepting members.

Technical Issues »

Help with technical issues including information about how to contact us if you have trouble accessing our site or your account and posting photos.

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I am at least 18 years old and have read and agree to the Rose Brides privacy policy and terms of use.